Terms of Use
1. PLATFORM OVERVIEW AND NATURE OF SERVICES
Welcome to a website www.getwellzenn.com (the “Platform”), operated by Wellzenn Limited (“we”, “us” or “our”). Our digital platform dedicated to supporting your journey toward holistic wellbeing and personal growth. Our platform serves as an educational and supportive environment where users can access a wide range of resources designed to enhance various aspects of their wellbeing.
The Services we provide include, but are not limited to, the following offerings: A continuously updated library of on-demand courses covering diverse wellbeing disciplines including yoga, meditation practices, nutritional guidance, mental health education, fitness programs, and other wellness-related topics. Live virtual sessions conducted by certified instructors and subject matter experts, allowing for real-time interaction and learning. Interactive community features that enable connection with other members, including discussion forums, group activities, and shared interest groups. Personalized progress tracking systems and wellness assessment tools that help you monitor your development and achievements. Downloadable resources such as instructional guides, audio content, and other supplementary materials.
It is fundamentally important to understand that our Services are designed exclusively for educational and personal development purposes. We are not a healthcare provider, medical service, or replacement for professional therapy. While our content is created by qualified wellness experts and based on established practices, none of our offerings should be considered medical advice, mental health treatment, or professional healthcare services. We strongly recommend consulting with appropriate healthcare professionals before making any significant changes to your wellness routines, especially if you have pre-existing health conditions.
2. DEFINITIONS AND INTERPRETATION
To ensure clear understanding and consistent interpretation of these Terms, the following definitions apply throughout this document:
The term “Platform” refers comprehensively to our primary website located at www.getwellzenn.com, and all service, feature, and functionality accessible through its interface.
The term “Services” encompasses the complete range of offerings available through our Platform, including but not limited to: Pre-recorded video courses, workshops, and instructional sessions. Live streaming events, webinars, and real-time interactive sessions. Community engagement features including discussion boards, forums, and group activities. Personal messaging and communication capabilities between users and instructors. Progress tracking mechanisms, analytics dashboards, and personal development tools. Any additional features or services we may introduce in the future.
The term “Content” includes all proprietary materials created, developed, or commissioned by our Platform, including course materials, platform design, and original educational content.
The term “Instructor” denotes individuals who have been certified, approved, or contracted by Platform to create, deliver, or facilitate educational content and experiences. Instructors may include experts, coaches, teachers, and other qualified professionals.
The terms “User”, “You”, “Member” refer to any individual, entity, or organization that accesses, browses, registers with, or uses our Platform in any capacity, whether as a paid subscriber, trial user, or visitor.
3. ACCOUNT REGISTRATION AND SECURITY PROTOCOLS
3.1 Eligibility Requirements and Verification Processes
To maintain a safe and compliant environment, we enforce specific eligibility requirements: You must be at least 18 years of age to create an independent account. Individuals between 16 and 18 years may register with explicit parental consent and verification. All registration information provided must be accurate, complete, and kept current throughout your use of the Platform. Creation of multiple accounts without explicit authorization is strictly prohibited and may result in termination of all associated accounts. Corporate, organizational, or group accounts require special registration procedures and additional verification steps.
3.2 Identity Verification and Account Validation
We employ multiple layers of identity verification to ensure platform security: All registrations require email verification through confirmation links sent to the provided email address. Certain features, particularly those involving community interaction or financial transactions, may require additional phone number validation.
3.3 Security Obligations and Best Practices
As a user of our Platform, you assume specific security responsibilities: You must create and maintain strong, unique passwords that meet our security complexity requirements. You are encouraged to enable and maintain two-factor authentication where this feature is available. Any suspected unauthorized access, security breaches, or anomalous account activity must be reported immediately to our team at contact@getwellzenn.com. Sharing of login credentials with third parties, including family members or friends, is strictly prohibited unless explicitly allowed under specific multi-user subscription plans. You must ensure proper logout procedures are followed after each session, particularly when accessing the Platform from shared or public devices.
3.4 Account Maintenance and Management Responsibilities
Ongoing account maintenance is essential for optimal Platform experience: You are responsible for maintaining current and accurate profile information, including contact details and preferences. Regular review and adjustment of privacy settings, notification preferences, and communication options is expected. Active monitoring of account activity for any suspicious or unauthorized actions is required. Payment method information must be kept current and updated as necessary to ensure uninterrupted service access.
4. PRICING STRUCTURE AND FEE MANAGEMENT
4.1 Comprehensive Pricing Framework
Our Platform uses a multi-tiered pricing structure to accommodate different users. Courses are available for a one-time fee, with pricing reflecting their complexity, duration, and instructor expertise.
4.2 Payment Terms and Financial Policies
All financial transactions on our Platform are governed by the following terms: All fees are quoted in euro (EUR) and include all applicable platform access charges. Payment is due immediately upon purchase completion. We accept various payment methods including major credit cards, and other electronic payment systems as indicated during checkout.
4.3 Price Modification Policies
We maintain transparent policies regarding price changes: We reserve the right to modify pricing structures through platform notifications.
4.4 Additional Financial Considerations
Users are responsible for any bank fees, payment processor charges, or transaction fees associated with their chosen payment method. International transactions may be subject to currency conversion fees determined by financial institutions and payment processors.
5. REFUNDS AND RETURNS POLICY
5.1 Digital Content Policy Framework
Due to the nature of digital content, all purchases are final and non-refundable. Exceptions are made only as required by applicable law. If you believe you are entitled to a refund under local law, please contact our customer support team.
5.2 Refund Request and Processing Procedures
All refund requests must be submitted in writing to our support team at contact@getwellzenn.com within 14 calendar days of purchase. Your request must include your order number and a detailed explanation of the issue.
We will acknowledge receipt of your request within 2 business days and then investigate the matter with our relevant partners. This investigation typically takes up to 10 business days. If more time is needed for complex cases, we will inform you and provide an updated timeline.
You will be notified of our final decision within 3 business days of completing the investigation. If approved, your refund will be processed within 3 business days.
Please note that all refund determinations are made at our sole discretion.
6. USER AND PLATFORM OBLIGATIONS
6.1 User Responsibilities and Conduct Expectations
As a user of our Platform, you agree to adhere to the following responsibilities: Use the Services exclusively for personal, non-commercial purposes unless explicitly authorized for commercial use. Maintain respectful, appropriate, and professional conduct in all interactions with other users, instructors, and platform staff. Provide accurate and truthful information throughout your engagement with the Platform and keep this information updated as changes occur. Respect intellectual property rights of all content, refraining from unauthorized copying, distribution, or modification of protected materials. Report technical issues, inappropriate content, or concerning behavior promptly through appropriate channels.
6.2 Platform Commitments and Service Standards
We commit to maintaining the following standards in delivering our Services: Maintaining reasonable platform availability and performance standards, with scheduled maintenance communicated in advance. Providing secure storage and handling of user data in accordance with our privacy policy and data protection standards. Responding to support inquiries and technical issues within 48 hours of receipt during normal business hours. Continuously updating, improving, and expanding our Services based on user feedback and technological advancements. Protecting user privacy and maintaining confidentiality in accordance with our stated policies and applicable regulations.
6.3 Content Guidelines and Usage Restrictions
To maintain a safe and productive environment, the following restrictions apply: Users may not upload, share, or distribute illegal, harmful, threatening, or otherwise inappropriate content. Sharing of copyrighted material without proper authorization or licensing is strictly prohibited. Use of automated systems, bots, or scraping technologies to access, download, or duplicate content is not permitted. Misrepresentation of identity, qualifications, or expertise when interacting with other users or instructors is prohibited. Any activity that disrupts other users’ experience or compromises platform integrity will not be tolerated.
7. LIABILITY FRAMEWORK AND RISK ALLOCATION
7.1 Service Limitations and Availability Considerations
Our liability is subject to the following limitations: We are not liable for temporary service interruptions, technical issues, or platform downtime that may occur despite our maintenance efforts. The accuracy, quality, or effectiveness of user-generated content remains the responsibility of the content creator, not the platform. Third-party services, integrations, or external content referenced on our Platform fall outside our direct liability scope. Individual results and outcomes from using our content may vary, and we cannot guarantee specific results or improvements.
7.2 Financial Liability Limitations
Financial responsibility is structured as follows: Our total liability to any user for claims arising from these Terms or Service usage is limited to the amount paid by that user for Services during the six-month period preceding the claim. Liability is limited to direct damages only; we are not responsible for consequential, indirect, incidental, or punitive damages. These limitations apply to the fullest extent permitted by applicable law.
7.3 Medical Disclaimer and Health Responsibility
Given the nature of our content, specific disclaimers apply: We expressly disclaim liability for health decisions, actions, or changes made based on content accessed through our Platform. Improper application or misinterpretation of wellness techniques demonstrated or discussed in our content remains the user’s responsibility. Pre-existing health conditions that may be affected by course activities or recommendations are the user’s responsibility to manage with appropriate healthcare professionals. Failure to consult medical professionals when needed or appropriate constitutes assumption of risk by the user.
7.4 Indemnification Obligations
Users agree to provide indemnification for the following: Claims, damages, or losses arising from the user’s improper use of Services or violation of these Terms. Violations of applicable laws, regulations, or third-party rights committed through use of our Platform. Infringement of intellectual property rights, privacy rights, or other protected interests. Costs, expenses, and legal fees associated with addressing claims arising from user misconduct or Terms violations.
8. INTELLECTUAL PROPERTY RIGHTS MANAGEMENT
8.1 Ownership Rights and Proprietary Interests
Intellectual property ownership is structured as follows: We retain all rights, title, and interest in Our Content, including course materials, platform design, technology, and proprietary methodologies.
8.2 License Grants and Usage Permissions
We grant users specific limited permissions: A limited, non-exclusive, non-transferable license to view and access purchased content for personal use during the access period. Personal, non-transferable rights to use platform features, tools, and functionalities as intended. Revocable licenses that remain valid only for the duration of active access periods and compliance with these Terms.
8.3 Usage Restrictions and Prohibited Activities
The following activities are strictly prohibited: Copying, downloading, recording, or attempting to preserve course content beyond personal viewing during access periods. Sharing login credentials, access codes, or other authentication mechanisms with unauthorized individuals. Reverse engineering, decompiling, or modifying platform code, functionality, or security features. Creating derivative works, adaptations, or commercial products based on our content without explicit permission. Using our brand names, trademarks, logos, or other identifying marks without prior written authorization.
9. DATA PRIVACY
All data is handled in accordance with our Privacy Policy, which explains: What data we collect; How it is used; and Your rights under applicable data protection laws (including GDPR).
We are committed to protecting your personal data.
By using the Platform, you consent to such data collection and processing.
10. THIRD-PARTY SERVICES AND INTEGRATIONS
10.1 Integrated Services and External Connections
Our Platform incorporates various third-party services: Payment processing systems and other financial transaction handlers. Analytics and tracking providers such as Google Analytics for usage monitoring and improvement. Communication tools including email services, notification systems, and video conferencing platforms. Social media integrations, sharing capabilities, and external platform connections.
10.2 Third-Party Terms and External Policies
External services operate under their own terms: Your use of third-party services is governed by their respective terms of service, privacy policies, and usage agreements. We are not responsible for service interruptions, issues, or changes implemented by third-party providers. You are responsible for managing your relationships with third-party services, including account creation and maintenance.
10.3 Data Sharing with External Entities
Data sharing occurs under specific circumstances: Service providers requiring data for essential platform operations and functionality. Instructors and content creators needing information for course delivery and student support. Legal authorities and regulatory bodies when required by applicable laws or court orders. Affiliates, partners, and related entities only with explicit user consent or as necessary for service provision.
11. COMPLAINTS AND DISPUTE RESOLUTION PROCESSES
11.1 Informal Resolution and Direct Communication
We prioritize amicable dispute resolution: Direct communication between involved parties is encouraged as a first step toward resolution. Mediation through our support team is available for most issues. Good faith efforts to understand perspectives and find mutually acceptable solutions are expected from all parties.
11.2 Formal Dispute Resolution Procedures
For unresolved matters, formal processes apply: Written notice must be submitted to our team at contact@getwellzenn.com detailing the nature of the dispute. Non-binding mediation may be requested before proceeding to more formal proceedings. Arbitration procedures may be required as specified in these Terms before pursuing litigation. Legal action remains an option only after exhausting specified dispute resolution mechanisms.
11.3 Class Action Waiver and Collective Proceedings
Users agree to specific dispute handling terms: Disputes will be resolved on an individual basis rather than through class actions or collective proceedings. Participation in class actions, mass arbitrations, or other group proceedings is expressly waived. Arbitration, when required, will be conducted individually without consolidation of multiple claims.
12. TERMINATION AND SUSPENSION PROTOCOLS
12.1 User-Initiated Termination Procedures
Users may terminate their engagement through: account settings or customer support channels. Account deletion requests processed through our privacy management tools. Data deletion requests handled in accordance with our privacy policy and data retention schedules.
12.2 Platform-Initiated Termination Authority
We may terminate accounts for: Violations of these Terms, applicable laws, or community guidelines. Non-payment of fees, fraudulent activity, or financial misconduct. Extended inactivity periods typically exceeding 12 months without platform engagement. Platform discontinuation, service changes, or business model adjustments.
12.3 Effects and Consequences of Termination
Termination triggers specific outcomes: Immediate revocation of access to paid content and premium features. Outstanding payments remain due and payable according to original payment terms. Some data may be retained as required by legal obligations, tax regulations, or audit requirements. User content may be removed, anonymized, or archived based on our data management policies.
13. GOVERNING LAW AND JURISDICTION DETERMINATION
13.1 Applicable Law and Legal Framework
These Terms are governed by: The laws of the Republic of Ireland without regard to conflict of law principles or provisions. International treaties, conventions, and agreements applicable to digital services and online commerce. Regulatory requirements specific to educational content, digital marketplaces, and online platforms.
13.2 Legal Jurisdiction and Venue Determination
Users agree to specific jurisdictional terms: Exclusive jurisdiction is granted to courts located in Dublin, Republic of Ireland, for legal proceedings objections to venue, personal jurisdiction, or inconvenient forum are expressly waived. Electronic communications, platform notifications, and email correspondence constitute legal notice.
13.3 International Users and Cross-Border Considerations
For users outside our primary jurisdiction: Users are responsible for compliance with local laws regarding online services, digital content, and consumer protection. We make no claims or guarantees regarding international availability, accessibility, or legality of our Services. Data transfer across international borders is subject to appropriate safeguards, encryption standards, and legal compliance measures.
Contact Information and Communication Protocols
For questions, concerns, or legal notices regarding these Terms, please contact us through the following channels:
Wellzenn Limited (Reg. No.__________)
Address: _______________________
Email: contact@getwellzenn.com
We typically respond to legal and formal inquiries within 3-5 business days of receipt. For urgent matters requiring immediate attention, please mark your communication as “URGENT” in the subject line.
______________________________________________________________________________________________________________________________________________
Acknowledgement and Acceptance Confirmation
By using our Platform, you explicitly acknowledge and confirm that:
- You have read, understood, and agreed to be bound by all provisions of these Terms of Use
- You possess the legal capacity and authority to form binding contracts in your jurisdiction
- You accept our data handling practices, privacy policies, and security measures
- You acknowledge the recommendatory nature of our Services and their inherent limitations
- You assume responsibility for your use of our content and its application in your personal wellbeing journey
This document represents the complete and exclusive agreement between you and our Platform regarding your use of our Services, superseding any prior agreements, understandings, or representations.