Privacy Policy
At Wellzenn Limited (“we”, “us”, or “our”), your trust is the foundation of our community. We are not just a service; we are your partner in wellbeing, and we are deeply committed to protecting your privacy and personal journey. This Privacy Policy is designed to give you clarity and confidence. It explains what information we collect, how we use it to enhance your learning experience, and the careful measures we take to keep it safe when you visit our website, www.getwellzenn.com (the “Site”), and use our services to access online courses in the wellbeing practices (the “Services”).
By choosing to use our Site and Services, you are entrusting us with your information, and we honor that. Please take a moment to understand these practices. If your values do not align with ours, we understand, but please do not access the Site or use our Services.
All personal data processed by “COMPANY” is treated as strictly confidential and accessed only by authorized personnel.
We collect information that you provide directly to us and information about your use of our Services.
A. Information You Provide to Us:
- Account Information: When you create an account, we collect your name, email address, and a password.
- Profile Information: You may choose to provide additional details such as a profile picture, biography, goals, interests, and wellbeing preferences.
- Payment Information: When you purchase a course, our third-party payment processors may collect your credit/debit card details and billing address. We do not store full credit card information on our servers.
- Communications: Information you provide when you contact us for support, provide feedback, participate in surveys, or post in community forums.
- Course Progress and Content: We collect data on your progress through our courses, including completed lessons, quiz scores, notes you take, and answers to interactive exercises.
B. Information Collected Automatically:
- Usage Data: We automatically collect information about your interaction with the Site and Services, such as your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information. For more details, please see our dedicated Cookie Policy page.
We use the information we collect for the following purposes:
- To Provide and Maintain Our Services: To create your account, process payments, provide access to purchased services, and track your progress.
- To Personalize Your Experience: To tailor course recommendations, content, and learning paths based on your interests, goals, and progress.
- To Communicate With You:
- To send you administrative information (e.g., account confirmations, invoices, updates to our terms).
- To respond to your comments and support requests.
- With your consent (where required by law), to send you marketing emails about new courses, promotions, and wellness tips. You can opt-out at any time.
- To Improve Our Services: To analyze how users interact with our courses and platform, troubleshoot problems, and develop new features and content.
- To Ensure Security: To monitor and protect the security of our Services, detect and prevent fraud, and fight spam.
- For Legal and Compliance Reasons: To comply with applicable laws, regulations, and legal processes.
If you are located in the European Economic Area (EEA), our legal basis for processing your information is:
- Performance of a Contract: To provide the Services you have signed up for.
- Consent: Where we have obtained your clear consent (e.g., for marketing communications). You can withdraw consent at any time.
- Legitimate Interests: For our operational purposes, security, and improvement of our Services, where these interests are not overridden by your data protection rights.
- Legal Obligation: To comply with the law.
We do not sell your personal information. We may share your information in the following limited circumstances:
- Instructors and Coaches: With certified instructors and wellbeing coaches to allow them to teach courses, provide support, and review your progress (where relevant to the course structure).
- Service Providers: With trusted third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These providers are contractually obligated to protect your data.
- For Legal Reasons: If required to do so by law or in response to valid legal requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to provide you with Services and comply with our legal obligations (e.g., tax, accounting, legal requirements). If you wish to delete your account, please contact us.
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure (“Right to be Forgotten”): The right to request that we erase your personal data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.
- Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in them.
To exercise any of these rights, please contact us using the details in the “Contact Us” section below.
We implement appropriate technical and organizational security measures designed to protect the security of your personal information. These include encryption, secure socket layer technology (SSL), and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are governed by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is protected to the standards required by your local laws.
Our Services are not intended for individuals under the age of 16 (or a higher age depending on the jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Wellzenn Limited (Reg. No.__________)
Address: _______________________
Email: contact@getwellzenn.com